Questions About Making Online Payments

Expand all Collapse all

• Have you received my payment?

  Homeowners should be directed to contact their bank to see if the check has cleared. If the check has cleared but you do not show receipt of payment, provide Legacy Southwest with a copy of the front & back of the homeowner’s check for further research.

• Am I able to make a payment by phone?

  No, we do not accept payments over the phone.

• Why did I receive a late fee?

  Please contact Legacy Southwest, as they can provide payment balances or late fee information.

• Can I make my payment at a Veritex Bank?

  No, banks will not accept your payments at the bank locations.

• I inadvertently paid more than I should have. How do I get a refund?

  Please contact Legacy Southwest at 214-705-1615.

• Where should I mail my payment?

  Using mailing labels or envelopes included with coupon books or envelopes included with statements, homeowners can mail their payment with the coupon to:The checks should be made out to the Association’s full name.

  PO Box 650738
  Dallas, TX 75265-0738

  Or

  8668 John Hickman Parkway, Suite 801
  Fort Worth, TX 75034